Frequently Asked Questions

Everything you need to know about your Timi of Sweden experience.

Where do you ship from and what are the delivery times?

All orders are processed and shipped from our warehouse in Sweden. Standard delivery within Europe typically takes 3-5 business days, while international shipping may take 7-10 business days depending on the destination.

What materials are used in Timi of Sweden jewelry?

We pride ourselves on quality and safety. Our jewelry is primarily made from brass with gold or silver plating. All our products are lead, nickel, and cadmium free, making them safe for sensitive skin.

How do I return an item if I'm not satisfied?

We offer a 30-day return policy from the day you receive your order. Items must be returned in their original packaging and in unused condition. Please contact our support team to initiate a return label.

How should I care for my jewelry to ensure it lasts?

To maintain the shine of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in a dry place, preferably in the original pouch provided.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express. We also offer localized payment options such as Klarna and PayPal for a secure and seamless checkout experience.

Can I track my order once it has been shipped?

Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey.